Hi!
I'm having some problems with step 19. It states: "On the lefthand side, under ADMINISTRATION, click Users and then find & click Users under that (just below User Management Settings)." The issue I am having is that I am not able to find the "User management settings" button under administration. I have searched for it and it isn't there and without this step I cannot move onto the next. Maybe I am looking in the wrong place? But I am not sure where else to look. I am signed into the correct account that the instructions have requested and I followed everything but it seems I just don't have this feature?

Please let me know ASAP where I can look. Thanks!

Ok try clicking on edit for her and then there should be an option for resetting