Yay, I'm glad to hear that!

Happy to help. Cheers.

It worked! Thank you so much Tim.

(BTW - I noticed, when you added Miles Dyson the first time, you didn't give an email address. That is why it failed that time.)

Then today when you unchecked Active, that's why it was failing this afternoon.

Now it is Active so it will work if you put in a working email address there.

Yes, it's working again fine now that I checked Active on the rule.

I deleted the test leads that I had added. I also deleted your Miles Dyson leads. So now just add Miles Dyson again, entering your email address for the email slot on the form and it will work now.

Is there anything else I might have missed?

I just saw that the rule's Active checkbox was unchecked. Did you uncheck it today? I just re-checked it. It should work fine now. I will test it now.

Well, now it's not working for me either. But it did work for me this morning. Did you change any settings at all today? Or just add Miles Dyson?

Hi, Tim I tried doing that by entering my own email. I received this email, but not the thank you one...

No you don't have to do that part again. Just delete Myles Dyson and then use the HTML form you have to add Myles Dyson again but this time, enter your own email address into the form so you can get the email when you click Submit.

if my last name only consists 2 letters, do i just go with that?

I see, I'll try it again then!

Yes, but when you add the lead, you need to add a valid email address in that slot so Salesforce can successfully send the email to that person (can be your own).

Is this the HTML form you're referring to?

Can you please take a look at what I'm missing? Thank you so much.

Hi, sorry about that Tim. I just granted the access.

I still don't have access. You have to do those 3 steps properly so I can access your account. Let me know, ok?

Ok but I have not been granted access to the account with the name "Nhien Ha" on it. Please redo those 3 steps and make sure you click Save at the end.

Hello Tim,

Thank you for your respond! I tried backtracking and double checked the auto response rule, but I'm still not sure what I've missed.

I just granted you access to my account. Can you please take a look at what the issue is? Thank you in advance for your help!

It's probably a problem with the auto response rule. Check that out and if you still can't get it to work and do these three steps so I can access your account and take a look. Let me know when you've done them.

1. Log in and click on the character icon (upper right) and click My Settings

2. Click My Personal Information (upper left) and then Grant Account Login Access below that

3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save