Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
I keep trying to enter this but it won't change it. I've looked at other posts and followed your suggestions. I have tried it in another tab,completely logged out and tried again, and redone it mulitple times. Do you have any other suggestions? Thank you! Aa $Record > Lead IDAa $Record > Lead ID
Have you tried another browser? Or at least make sure you’re using the browser settings five and the top of the Lab 1a cover page?
If none of that works just do these 3 steps so I can access your account and I'll do it for you. Let me know when you've done them, ok?
1. Log in and click on the character icon (upper right) and click My Settings
2. On the left, under My Personal Information, click Grant Account Login Access below that
3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save