For some reason it does not recognize my original email and password (the gmail) that I signed up with. It says I am entering the wrong password, but when I request to change my password, it says it sends an email but then nothing gets sent. Can you help me with this?
top of page
MaxzPlace
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
​
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
​
-
post in the right category
-
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
-
explain the problem clearly
bottom of page
Sorry, I'm not following you too well. In Lab 1a, you would have gone to the link from Max to create a Salesforce account. The form requires an email address - apparently you game them a Gmail address for that. And it lets you use that or something else in the form of an email address as the Username for your Salesforce account. Then it emails you at the email address you gave, providing a link and you click that and it takes you to where you create a password and choose a security question & set an answer, etc.
So first, before you do anything else, try just going to login.salesforce.com to log in again and see if you still can't get that to work. It's important you go to that link to try it.
If that still doesn't work, then you can try the pw recovery email thing - the email message would go to the address you gave when you got the account.
If that still doesn't work either, you need to abandon your current Salesforce account. Then go to page 2 of Lab 1a and do what Max says, using the link given, to get a new Salesforce account. You can give the same email address this time but you have to give a new Username bc the old one is still on the old account. Usernames in Salesforce can be anything that LOOKS like an email address, even if it is not real. For example, hippo@suitcase.sauce would work, assuming it's not already taken by someone else.
Then you will get the verification email for the new address and set the pw, etc. and you'll be in the new account. You don't need to do the old labs - just start with Lab 3a. If your instructor only asks you to submit screecaps for the checkpoints, just keep going.
But if your instructor has assigned you to use the auot-grader app for grades, then you will need to install the auto-grader app into your new account. And you will need to install Max's Pitch Package again. Those steps are at the beginning of Lab 1b. Just simply install it and then go to Lab 3a. Also email me first at the address I gave before to get a promo code so you don't have to pay again to install Max's Pitch Package.
Hope that makes sense. Let me know, ok?