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MaxzPlace
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Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
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ok thank you
Yeah, so it turns out you already have that template but the grader doesn't recognize it because you named it "distant" instead of "alert Riley about a new distant lead". So just go to Setup > Email > Classic Email Templates and find the row that says "distant" and click Edit next to that and then change the name from "distant" to "alert Riley about a new distant lead" and then save that and then regrade and refresh the page and see what you get then, ok?
I changed the password and Got through my account but I receive a low grade on lab 3a and grader told me to repeat some steps to regrade but when I repeated those steps I received an error message says that it has been already exist. would you pls help me to solve this?
Ok, since you had already granted me access to your account, I could access it and do a password reset on your account. I just did that and you should have just received the email from Salesforce with a link to reset your pw. Hope that helps. Let me know, ok?