Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Each time I try to save this step, the "last name" field erases and says this error message. I have gotten this a few times and will just move on but I don't think I can just move on with this one. I'm unsure how to solve this issue. (I have clicked "enter" and "tab" to try and fix this)
Yeah must be something about that but anyway, glad it worked out and happy to help! 😌