Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
Hello, Dr. Tim,
I was going through lab 2b but for some reason, the records won't import. I shot it through the grader trying to fix it but I'm confused about how my pitches got messed up when I had a 100% on 2a. How should I go about fixing this so I can go through and finish the rest of the lab?
Oh! Sorry. I had to try it fast and then run to a meeting myself. But I’ll be back online in about and hour and can fix it then
Ok, do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok?
Log in and click on the character icon (upper right) and click My Settings
On the left, under My Personal Information, click Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save