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MaxzPlace
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
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INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
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explain the problem clearly
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Well, I can't really tell what is going on from what you are saying and your screencaps so just do these steps and then I can access your account myself and see what is going on and let you know.
Log in and click on the character icon (upper right) and click My Settings
Click My Personal Information (upper left) and then Grant Account Login Access below that
On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save
Then I will need your Salesforce Org ID so I can find your account:
Click the little gear at the top right and then select Setup.
On the lefthand menu go to Company Settings and under that, click Company Information.
In the middle panel, look down in the left column for Salesforce.com Organization ID and copy/paste that long string of numbers & letters and post it to me.