I think that happens when your email system server has a security filter that checks the links first before it forwards the email to your inbox to make sure they are legit. But SF is set up so only the first use of that link will work so by the time you get it, you are using it for the 2nd time and it won't work.

You need to use a different email address - maybe create a Gmail address if you need to, just for the labs, and then fill out the form again but using the new email address.

Ok, so to get out of your old account, you click the little round character icon in the upper right corner and then, in the dropdown from that, you click on Log Out. Then you are logged out of the old account.

Then you go to the link given by Max in Lab 1a like you did when you first worked 1a and you fill out the form again, the same form, but you give a new Username on the form - it won't let you use the same Username because every account has to have a unique Username, different from all the rest. The Username has to LOOK like an email address but it can be anything - even a non-valid address like hippo@suitcase.com, as long as that is not already taken by someone else. (The email address you give on the form can be the same but not the Username.)

Then you'll get the email with the link to go into your new account and set the pw, etc. and you'll be in the new account. From now on, you will just go to login.salesforce.com and enter the new Username you just created and you will be logged into the new account.

I will email you another promo code so you don't have to pay again.

Ok, but didn't you already get the new account a couple of hours ago?

No, never get the 30-day free trial!

You need to use the link that Max gave you back in 1a on the 2nd page.

With the new account, you just needed to start at Step 5 of Lab 1b and continue to Step 36 and then stop and go straight to Lab 2a, Step 1 and go from there.

Well just log out of the old account and log into the new one using the Username that you created a couple of hours ago when you created the new account. (Every SF account in the world has to have it's own unique Username that is different from all the rest.)

Unfortunately, there is no way to delete an old account so you'll just need to be sure you stick with the new Username so you are always in the new account from now on, ok?

Yeah, I think so too. Be sure to avoid the old account from now on so you don't get confused, ok?

Ok this looks like the old account with way too many Pitch records and the form is already not showing the Pitch fields that get taken out of the Layout in the later Steps of 2a.

I thought you were getting a brand new account and staring over from Lab 1a, Step 5. If you did that, maybe you're in the wrong account now?

Ok, thx!

Oh, that's easy to fix, then. We will have you get a brand new account and abandon the old one at this point. And once you have it, you only have to start at Step 5 of Lab 1b and go thru Step 36. Then stop 1b and start 2a and just make sure to take your time and go step-by-step and get everything right this time and you'll be good for 2b then.

To avoid paying again, either email me at tim.hill@themaxlabsproject.com and I'll send you a promo code, or just pay again and I will refund your payment this time. Up to you.