Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
I am told when I run the Max Grader that:
I have clicked the "click here to see how"... Went through each meeting ID looking for errors, misspelling, spaces, etc, there are NONE, I looked 2x. Why does it tell me that it can't find it? All the meetings are there.
Sincere thanks!
Ok. thanks. I’m not by a computer just now but I should be able to find the issue and fix it in a couple of hours from now. I’ll let you know ASAP.
Hi there,
DONE!
Access granted...
Ok, do these 3 steps so I can access your account and I'll take a look. Let me know when you've done them, ok? 1. Log in and click on the character icon (upper right) and click My Settings 2. On the left, under My Personal Information, click Grant Account Login Access below that 3. On the row for The Max Labs Project Support, use the --No Access-- pull-down menu to select 1 month and click Save