Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Step 2 of this lab says to look for "Pitch" in this list but I do not have this option. I have been using different browsers (this one is from Chrome) to see if that would do anything but I'm still getting this problem. I can't even start this lab without this.
Any help would be greatly appreciated. I'm completely lost at what to do at this point.
Oh, no problem, Sulema. Glad the reinstall worked and thanks for letting me know all of that. You're quite welcome for the help. Let me know if you have any other issues. Cheers!