I have completed simulation 1A and I am trying to log in to begin working on simulation 1B. It is saying my password is incorrect, but I do not know what else it would be. I then clicked to reset my password, but when it asks for my security question answer it says it is incorrect. It asks what city I was born in, so I do not know how my answer could be incorrect. I need help setting up a new password, so I am able to log on. I attached a picture of what it is saying when I type in the answer to my security question.

Hi Dr Hill, one of my students has the exact same issue with the security question asking 'what city' but they didn't set that in the first place. Do you have any updated guidance?