I have completed simulation 1A and I am trying to log in to begin working on simulation 1B. It is saying my password is incorrect, but I do not know what else it would be. I then clicked to reset my password, but when it asks for my security question answer it says it is incorrect. It asks what city I was born in, so I do not know how my answer could be incorrect. I need help setting up a new password, so I am able to log on. I attached a picture of what it is saying when I type in the answer to my security question.
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MaxzPlace
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
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INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
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explain the problem clearly
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Hi Dr Hill, one of my students has the exact same issue with the security question asking 'what city' but they didn't set that in the first place. Do you have any updated guidance?
Ok so first make sure your browser is set according to the settings shown at the top of the Lab 1a cover sheet.
Then, start with an incognito or private browser window and enter login.salesforce.com to log in and it should work. (Your browser was probably auto-filling the URL from a different account. Salesforce creates customized URLs for every account. Using an incognito/private window and starting at login.salesforce.com prevents that issue.)
Let me know, ok?