Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
explain the problem clearly
After I'm finished grading my Lab1a, I was trying to save my certificate for submission when I cannot find the "Save Image" button as stated on the instructions. Though I tried clicking the "Save Frame As," thinking that I might be able to save it as an image, it only shows about saaving the whole web page/format. Is there any way to solve this issue? Thank you!
Some browsers have that issue. You could use Chrome or just take a screencap instead.