I bought an account before but now I forgot my password. And I can not receive the reset email as well. My username is loveyuan0828@126.com What can I do now to solve this? Thank you so much and looking forward to your reply.
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MaxzPlace
Help Forum
Sorry you're stuck but there's almost always a pretty easy fix! Do NOT try to start all over again, eg. uninstall Max's Pitch Package, etc. That can make things worse.
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Before you post make sure you check the Help FAQ for an instant solution first. Then, if you can't find it there, you can post your problem here and we'll get to it ASAP (within 24 hours), but be sure you:
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post in the right category
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INCLUDE AT LEAST ONE SCREENCAP IN YOUR POST TO SHOW THE PROBLEM!!!!!!!!
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explain the problem clearly
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Oh, sorry to hear that. Occasionally it happens that the reset emails don't come through due to spam filtering at the email service provider. Unfortunately, only Salesforce itself can reset that for you. I don't have that access. But since you are still on Lab 1a, there is the option of going back and getting a brand new account and starting over. Hopefully you wouldn't have gotten too far yet so you wouldn't have to repeat too much. And the part you already did can be repeated much faster now that you've done it once already.
The only caveat is that you will need to make a new username and you should always start your browser window with login.salesforce.com to log in to make sure your browser doesn't autofill the custom login URL of the old account. That would cause more login problems. It should be ok with the new account if you just be sure to always start with login.salesforce.com, ok?
Or you could try calling Salesforce support and asking them to reset it but since these are free accounts, Salesforce doesn't officially support them and they might not be that helpful. But sometimes it works if you want to give it a try
Let me know, ok?